20090608

A Life Changing Clean

Today's blog entry is a focus on one of The Cleaning Services Group's Specialist Divisions. It is a highlight on the work of our Domestic Deep Clean and Clearance teams, and a demonstration of the impact that a Clearance and Deep Clean can have on someone's life.

There are many reasons that someone may find themselves in a position where a Deep Clean and Clearance to their home has become a necessity. These range from Mental Health Issues such as Complusive Hoarding and Depression, through to Substance Misuse, Old Age, and Physical Disability, to name just a few. In these situations; the level of Clearing and Cleaning required goes far beyond the scope of a regular Cleaning Service, and such jobs are often turned away by Companies who cannot facilitate such operations. The Cleaning Services Group has built up a strong reputation as leaders in this Specialist area and has done so by providing a highly Professional service with a Sensitive approach to what are often the most sensitive situations, and the most vulnerable people.

It has been over the last six months that we have been particularly busy in this field. This may be for a number of reasons.... That our reputation is at it's strongest.... That we are now widely established as Specialists in the area. Maybe it is that vulnerable members of society are realising that is completely acceptable to seek the help of others and engage professional organisations in this process. We are often contacted by neighbours, friends and relatives, as well as the support and social workers of people who are desperate need of help. And so it would be comforting to also believe that this Recession that Britain is suffering under, has had some positive effects in reinforcing the need to care for others and strengthening the sense of community within our neighbourhoods.

It is usually the case that a House Clearance and Deep Clean is a part of a wider Care Package; either provided through Social Services or by family or friends who have discovered that a loved one is in need of such help. Such Cleaning Services can have a huge impact on a person's life in rebuilding self-esteem, reuniting friends and family (who can often be shut out of a loved one's homelife), and bringing back a personal and practical sense of purpose. It can even be the first step in a person going back into Employment and Independent Living. Our cleaners that are a part of such a process, frequently come away with such a great sense of satisfaction in knowing that they have helped to build the foundations in rebuilding a person's life. We have all seen it in television programmes such as 'How Clean is Your House' and 'The Life of Grime', but it is most true that these clearances and cleans really do change lives.

Our Cleaners within these Specialist Teams really do work exceptionally hard, in often very challenging, disturbing and upsetting situations. We suceed where others often fail because we only send in cleaners who are experienced with such cleans and mentally equipped to cope in these situtations. What usually reassures embarrassed and nervous customers is that our cleaners have 'seen it all before' and 9 out of 10 times; 'see a lot worse'. Our cleaners are supervised at all times, and praise and rewards, where due, are an important part of making sure that our cleaners perform at their best. Our customers privacy is respected at all times, and are cleaners are always highly sensitive to their emotional needs. Every situation is different and the process of clearing and cleaning is always tailored to the individual and their own needs.

It is so important to find a Company that can cater for your needs, and one that you know you are in safe hands with. Our pre-clean visit serves as not only an opportunity to assess the logistics and costings of the clean, but also as an opportunity for the customer to meet us face-to-face and for us to answer any questions that they may have. Unfortunately not all Companies offer such a service.

Not so long ago, our London Team were called into a house of a young male who had suffered a Nervous Breakdown, and subsequently had struggled to keep his flat together . A close friend had called in another Cleaning Company (who I shall not name), and mangaged to convince him to let them in to clean the place up for him. Now as you can imagine he was very nervous about letting anyone see the state of the place and it took a lot of reasurrance from his friend for him to actually agree to the clean. One young foreign female was sent in (for whom the English language was a problem), who to the young man's shame, proceeded to sneer and make viscious comments about the state of the property. She called in her boyfriend, who arrived and the two proceeded to kiss on the customer's sofa, and when confronted the male turned nasty and started to kick the walls and door of flat. This sounds like the stuff of nightmares but sadly it is a true story. The friend of the young man called us for help as even though she was so disturbed by the incident, she had no option but to go through with a Professional Cleaning Service as this was not something she could undertake herself. A few days after our clean had been completed she called up to thank us for our hard work, and for the difference we had already made to her friend's self esteem. We were more than happy to help this young lady and her friend; but absolutely disgusted to hear of the treatment her friend had suffered at the hands of a so-called Professional Cleaning Firm. If you have had an experience that you would like to share we would be very happy to hear from you - email laura@wesparkle.co.uk.

If you are need a deep clean or know someone who would like to engage a professional Company with a sensitive approach then please visit our Deep Cleans & Clearances page where you can read further information and find contact details, or take a look at our Testimonials page where you can be reassured that you will be in the best possible hands. The Cleaning Services Group are a registered Limited Company, fully Insured (Public & Employers Liability), VAT Registered, and ISO9001 and ISO14001 accredited.

20090521

Singing our Praises

Our Domestic Cleaning teams have been working so hard recently, especially with the increased demand for spring cleans. They have done such fantastic jobs that we have been innundated with wonderful comments from our customers. I would like to take this opportunity to display some of these comments so that our staff can show their friends and family what a great job they really do and just to remind them that they are valued by management and customers alike.

For our team in Dorchester: "The team of cleaners arrived punctually and got down to work straight away. They worked incredibly hard, were unbelievably thorough, and nothing was too much trouble. They cleaned everything - oven, fridge, freezer, carpets, windows inside and out - and even the places most cleaners overlook such as tops of doors and skirting boards. The house looked fantastic when they had finished and we were almost sorry to be selling it! I thoroughly recommend this company if you need a really thorough and professional cleaning job. Very many thanks for doing such a good job for us - and for being so cheerful about it! We wish you every success". P Mapes.

For our team in The Purbecks: "Thanks for all your combined hard work - it makes such a difference to my morale when it is all clean, and is worth every penny". A Webster.

And finally a short-but-sweet one for our team in London: "Thanks for a great job!" D Goodwin.

More of our customers comments can be read on our Testimonials page. We will keep refreshing this page with new comments as we recieve them, as we believe that our staff should have somewhere to go where they can read for themselves what an excellent job they do. We would love for our customers to continue to leave comments as it is such a valuable tool for motivating and rewarding staff, as well showing us what we are doing right and hopefully rarely, where we are going wrong. As a customer you can email your comments to laura@wesparkle.co.uk and we will put these up on our website.

Thanks again to our fantastic cleaners and we're looking forward to hearing from more of our customers soon.

20080707

NEW SERVICE - Property Maintenance

The Cleaning Services Group can now offer a full range of Property Maintenance Services including Building Services to customers across the UK. Whether it's just an End of Tenancy Clean you need, Communal Area Cleaning or full Caretaker Services - you only have to call one number! We are constantly expanding our services where there is need; striving to be a complete one-stop-shop for all of our clients. Upon listening to feedback from our customers it became quite apparent that there were few companies about who could provide a full range of services; particularly to Letting Agents and Property Managers. Agents and Managers had enough to deal with, without having to organise the cleaning, decoration, and repairs to their client's properties. It became quite clear that one of their biggest 'headaches' was calling around endless numbers from various different sections in the phone book, and then; after all of that; trying to remember who was responsible for what!! We already have several clients for whom we provide a caretaker service to; for their Holiday Let Properties, and a growing number of Property Managers and Agents for whom we were making on more and more of the Property Maintenance and Refurbishment work. We ahve the capacity, the ability and the desire to provide our customers with every service they need so they never need to look elsewhere, and this is where we succeed where other cleaning companies fail. We are expanding our services in all sectors, to expand to all locations, and do this by striving to never say 'no' to a customer!

20080617

Reciprocal linking with us

I am on the lookout for businesses in Manchester, Birmingham and Newcastle (not cleaning companies for obvious reasons!) who would like to deep link to these pages. I am quite happy to reciprocate with a link back from these pages.... as it could proove useful additional information for visitors to these pages. Any business in these areas interested in additional advertising for free please contact David by email on david@wesparkle.co.uk. Only of course if you have a functioning website! I look forward to the great rush!

New Cleaning Services .... Newcastle and Manchester

We are pleased to announce that we have now opened new branches in Newcastle and another in Manchester. These are up and running and fully functional and able to provide our whole range of cleaning services.

20080423

Complete Change At The Cleaning Services

The Cleaning Services Group Ltd have expanded rapidly over the past two months since its inception and now has representatives working flat out to sell our cleaning services in Birmingham, Manchester, Leeds, and all associated and surrounding areas. we are working hard to establish bases in the North east (Newcastle, Sunderland, Middlesborough) and Scotland (Aberdeen, Glasgow and Edinburgh). After a long delay we have once again got East Anglia, up and running with complete coverage of Essex, Suffolk and Norfolk. As we have for South Wales, also with our cleaning services able to cover both Swansea and Cardiff.

20080306

Changing Times In Cleaning Companies

This blog has now been taken over by another cleaning company, The Cleaning Services Group Ltd. But we will keep all previous blogs as the people running this company used to run the old occupant of this site, 'Sparkle' so most of the blogs are still relevant and mainly current. The nature of the blog should hopefully change as more people will be encouraged to contribute. So long as you have some connection to the industry you are most welcome to make a contribution, and it does not have to be about cleaning!

20071011

New Branch Opening in West Yorkshire

Sparkle Cleaning Services (UK) Limited are pleased to announce yet another branch opening in West Yorkshire.

Our new Branch serves Commercial, Industrial and Domestic Customers in Leeds, Huddersfield, Bradford, Halifax and Wakefield.

We offer a fully comprehenive list of cleaning and maintenance services in these areas with a guarantee of the highest quality service that Sparkle's customers come to expect from us. At Head Office we wish Tom and his team a very warm welcome to Sparkle.