Frequently Asked Questions
We’ve made Gleem as quick and easy to use as possible, however sometimes a bit more detail is required. These are our top questions:
How to book a clean
How do I make a booking?
All you have to do is fill out our secure booking form, selecting the time and date that you want us to clean your home. It’s as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.
What if I don't want to book online?
That’s ok if you don’t want to book online – we have a dedicated Customer Service Team here at Gleem so just give them a call on 0117 403 0360 or email us at firstname.lastname@example.org and leave your number and one of the team will call you back
Do I need to enter my card details to book?
Yes. We need to take payment information to book your appointment, but your card will not be charged until after your cleaning has been successfully completed. Guaranteed.
How do I amend or cancel my booking?
It is simple to amend or cancel your booking, you can either login to your account or please email us at email@example.com and we will take care of your request. Please give us 24 hours notice if you wish to cancel your booking otherwise there is a £40 cancellation charge.
Can I make a same day or last minute booking ?
Of course! We are really proud of the fact that we can book you in for a clean on the same day (our record was being able to find a cleaner for a job on a Friday evening in just 45 minutes!). Just give us a call on 0117 403 0360 and we will book you in for that short notice clean at a time that suits you.
What is the Gleem guarantee?
We guarantee that you will be delighted by the results of your clean. If for some reason you are not just let us know within 48 hours and we promise to send a cleaner back to put it right for free. It’s as simple as that. We don’t pay our cleaners until after this time period, so there is no risk when you book a Gleem clean.
Our cleaning service
What does it cost to clean my home?
We have made it easy to book a cleaner with our flat-rate pricing based on the number of bedrooms in your home. That means you don’t need to try to work out how many hours it might take to make your home sparkle. To view our pricing go to our Pricing page. There are no surprises with our pricing. It’s as simple as that.
What services do the cleaners provide?
We offer three types of cleaning service. standard clean which is a lighter clean that covers all the important areas of the house, perfect if you book a regular clean with us. A deep clean which is a more thorough clean which we recommend if your house hasn’t been cleaned professionally in the last three months. We can also offer you do move in/move out cleans which includes the spot cleaning of all walls and cleaning inside all of your cupboards. We can also offer you extra cleaning services.
How do I know what has been cleaned?
All of our cleaners work to a checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. Once they have finished all of the tasks on the checklist they leave the checklist behind for you. That way you can be confident that all of the tasks have been completed to the highest Gleem standard.
What is a deep clean?
A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the last three months. To see the extra things we do for deep cleans, check our Pricing page.
Do you offer end of tenancy cleans?
Of course we do! At Gleem we call end of tenancy cleans move in/move out cleans because sometimes you need a really thorough clean when you are moving into a new home. Our cleaners work to a check list for move in/move out cleans which includes spot cleaning all the walls and cleaning inside all the cupboards but if there is a specific task you want your cleaning team to focus on then please let us know.
Why do you charge a flat rate price?
We charge a flat rate price per number of bedrooms rather than per hour, this means that you know exactly what we promise to provide, and our cleaners keep working until the job is done. As our cleaner cleans to a checklist you know exactly what is included in the price. It really is that simple!
On the day of your clean
What time will the cleaners arrive?
Our cleaners will always try to arrive on time for your clean however do please allow 30 minutes to take into account heavy traffic. We recommend if you need to leave your house for example by 11am that you book your clean for 10:30am to make sure the cleaners are there in plenty of time before you need to leave. We will give you a call if your cleaner is going to be late but please call the Customer Service Team on 0117 403 0360
How many cleaners do you send?
We typically send teams of 2, but for smaller properties we will usually send just one cleaner to get the job done.
Do your cleaners bring their own supplies?
Yes, our cleaning teams come completely prepared to make your house shine! They will bring the following:
- Vacuum cleaner (if you don’t have one)
- Mop and bucket
- Kitchen and bathroom cleaner
- Window and glass cleaner
- Furniture spray
- Oven cleaner
- Non abrasive spray
- Non abrasive cleaner
- Sponge cleaners
- Cloths for windows, ﬂoors, furniture
- Steel scourers
- Products against lime scale and mould
About your booking
Can I book a regular clean?
Yes, of course! Just select the frequency of your clean, monthly, fortnightly or even weekly, when you make your booking. To say thank you we will even offer you a Gleem discount for booking a regular service. After your first booking your future appointments will be automatically booked in so you can expect your cleaner at the same time every week, fortnight or month.
Can I book for any time?
Of course! We put you into control so you will be able to view and select available appointment times from our online calendar.
What cities do you clean in?
At the moment our cleaners work hard to make Bristol, Bath and Cardiff sparkle. Take a look at our cities pages to see a list of the areas in these cities where we clean. If you don’t see where you live on these pages just get in touch at firstname.lastname@example.org and we will let you know if we clean in your area or when we plan to start to cleaning there.
Can I make special requests?
Absolutely! We put you in control so if you have got a particular product you would like us to use in your kitchen or a precious vase you want us to avoid when dusting just include the information in your booking. We will then pass these details onto the cleaner.