We organise office cleaning for clients with a single office, multiple offices and office complexes.
Phone: 08443940025 or 07901 592546 or email for a quote
Different clients have their own individual requirements with regard to a cleaning schedule. However we are very flexible and adapt to meet the clients requirements. Whether it be acting as a key holder and cleaning the offices outside working hours either early morning or evening or increasing numbers of clients now like the cleaning to take place whilst they are still working. To a great extent this is now becoming the preferred method of Office cleaning for both the customer and the cleaner. It allows face to face communication with the cleaners which allows a rapport to be built up and prevents many of the problems that can occur with 'out of office hours' cleaning. It also means that the cleaners are working more sociable hours.
If equipment is kept 'on site' then the client is provided with all necessary Health and Safety documentation including method statements, risk assessments and COSSH sheets.
All clients are provided with a cleaning schedule in spreadsheet form or written whichever is their preference. This will detail the cleaning tasks that take place and their frequency. This schedule is worked out in consultation with the customer. Our methods of quality control then ensure that these are carried out to the high standards we expect and demand from our cleaners.
Office cleaning is the most competitive end of the contract cleaning market and we at The Cleaning Services Group do not produce cheap quotes in order to gain the work but provide our propestive customers with a realistic quote which will ensure that the 'job' is carried out to the customers satisfaction.
If you are interested in our Office Cleaning Service call 08443 940025 or 07901 592546 for an immediate appointment. Or complete the QUOTE FORM . It may be that you are interested in some of the other services we have to offer so have a look at our One Stop Shop to find out what is available
For contract cleaning companies office cleaning is the most competitive market to break into. Some organisations change their cleaners on a regular basis, every year or some even every six months because they cannot find a company that will consistently meet their requirements. What we find is that these companies do not have a clear indication of what is expected from the clean. After some time they complain that standards have fallen.
This phrase ‘standards have fallen’ is oft repeated by a company representative who is complaining about the cleaning. So you ask what aspect of the cleaning has or is not being done. The reply is often along the lines of, well its all being done but the standard is not what we have come to expect. So you then ask if they can give specific examples so that these can be rectified. Answer; ‘not really its just that standards have fallen’. This is the most frustrating part if you are the cleaning services company. So you go in to visit the premises, talk to the company and to the cleaners. Quite often you can find nothing is actually wrong with the cleaning and that everything according to the contract is being fulfilled. This may very well be the beginning of the process of the company trying to replace you.
Why does this happen? It can happen for a number of reasons, but the principle reason is that the customers expectations of the cleaning process is not reflected in the cleaning schedule, as it changes with time or it may simply be unrealistic and does not take account of natural deterioration in the building.
For example it may be that some employee has found cup rings on their desk and complained that these are not being cleaned. The cleaners when approached about this maintain that they can never clean that particular desk because it is always full of documents. Or somebody has moved their workstation and complained about the amount of fluff and dirt accumulated around the wiring of their computer. As a result the cleaners are obviously not doing a good job.
How are these problems overcome? The best way of avoiding these problems is to carry out a cleaning survey of the premises in which such details can be highlighted and a possible remedy suggested. For example desks can be polished on a rota system and when it is time for a particular block of desks to be polished the individuals whose desks are being done are informed of the impending clean and instructed to clear their surfaces. If they do not then they cannot complain if they are not polished.
Having produced a detailed cleaning survey it should then be possible to sit down with the client and discuss which parts they would like to take up and which can be ignored. On this basis a quote can then be provided. Both parties are then very clear as to the extent and standard of the clean. So what was subjective before becomes objective and measurable. The cleaners should know exactly what is expected of them and the customer should have a more realistic and objective appraisal of the cleaning. Cleaning surveys carried out correctly can save you complaints and the potential loss of contracts.
Proper Vacuuming Puts the Final Touch on Office Cleaning By Steve Hanson
After emptying the trash and doing the dusting, it is time for vacuuming, that final step to keep your office buildings looking clean and your clients happy. Vacuuming properly does more than just get up the dust and soil particles that can cause permanent staining, discoloration and damage to a building's carpets. It also prolongs the life of carpets by removing gritty particles that can cut and scratch carpet fibers and hold microscopic soils that cause discoloration.
Vacuuming regularly will prolong the periods between carpet cleaning. Carpet cleaning can be expensive and it is also rough on carpet fibers. A properly vacuumed carpet removes not only soils and dust, but also pollens that can irritate allergies and breathing problems. By vacuuming regularly you can also quickly spot areas of the carpet that may need repairs. Repairs can then be made before more harm is done or before someone trips and falls over a frayed edge, bald spot or other damaged area of the carpet.
It is important to remember that the more traffic and use a rug or carpet receives, the more vacuuming it needs. Vacuum traffic lanes and high use areas daily when cleaning commercial offices that are serviced five times a week. Spot vacuum twice a week (Tuesdays and Thursdays). Look closely around the desks and chairs that need a quick swipe or two. Vacuum thoroughly every time you clean offices that are serviced just once or twice a week. Pay particular attention to traffic lanes and heavy traffic areas, as they may need several passes.
A thorough and complete vacuum job includes vacuuming under chairs, tables, desks, trash cans and other easily moved items. Also, vacuum along edges and behind doors. If you clean an office building daily, complete vacuuming should be done on Mondays, Wednesdays and Fridays. If a building is only cleaned one, two or three times a week, complete vacuuming job should be done every time you clean the building.
Detail vacuum the building at least once a month. Detail vacuum using a back-pack vacuum or an upright vacuum that has a crevice tool. Detail vacuuming involves vacuuming all edges, under desks, between file cabinets and walls, and any other area that you cannot reach with a regular vacuum.
Be careful not to bump furniture, walls, corners, baseboards (especially wood trim) or equipment while vacuuming. Be careful not to rub the cord along corners. This can cause damage to both the clients property and to the vacuum.
For your safety, always check the vacuum cleaner cords before vacuuming. When plugging in the vacuum do not unplug computers, fax machines or any other electric equipment in the office. To vacuum efficiently, plug the vacuum in the area where you will be working, near the entrance or at a central location.
To avoid injuries and sprains, employees should stand in a comfortable position, and then lean slightly forward bending at the hips rather than putting their back into an uncomfortable position. Employees should move their arms forward and backward in a steady motion and shift their body weight as necessary. When vacuuming long hallways, simply walk with the vacuum rather than using excessive arm movements. When using back-pack vacuums, the upper torso should remain erect with little twisting or sudden sharp movements.
Vacuum more efficiently by starting in one area of the room and working around in a clockwise or counter-clockwise direction. If you move any chairs or light objects, be sure to put them back into place after vacuuming the area.
Put the final touch on your office cleaning by proper vacuuming. Vacuuming is not only important to keep your office buildings clean, but will also prolong carpet life, and help to keep employees and visitors to the building healthy. Following proper vacuum techniques will keep your buildings cleaner and your clients happy!
Steve Hanson is co-founding member of The Janitorial Store (TM), an online community for owners and managers of cleaning companies who want to build a more profitable and successful cleaning business. Sign up for Trash Talk: Tip of the Week at http://www.TheJanitorialStore.com and receive a Free Gift!
